All orders are processed within 1-3 business days after payment confirmation. Estimated delivery time is 7-15 business days after processing. Once your order ships, you'll receive a tracking number by email. Please allow 24-48 hours for tracking to update. We ship exclusively within the United States. Free shipping on all orders.

Orders can be returned or exchanged within 30 days of receiving the parcel, providing they are in original resalable condition. To start a return, contact us at info.ibanezstore@gmail.com.

We're sorry to hear that! If your item arrived damaged or your package is lost or significantly delayed, please contact us at info.ibanezstore@gmail.com and we will do our best to resolve the issue as quickly as possible.